You can decide:
- Whether they contact you or you contact them
- Which channel best suits the audience (telephone, text, email etc.)
- Whether to deploy trained advisors or a fully automated solution.
IVR advice lines allow for - Instant set-up, immediate scalability, total control over content, continuous service and flexibility, all at a low cost!
SMS broadcast - Our SMS platform includes a feature enabling authorised users, to create and send text messages to specific audiences, remotely via the internet. Our SMS information services have near instant set-up, allow for fast distribution, provide total, real-time control over audience selection & content, are completely secure and are low cost.
Live contact crisis management - The bureau operation enables us rapidly (in some cases, instantly) to deploy a live call handling resource for simple telephone requirements, such as a scripted crisis management help-lines. This can buy valuable time while we allocate and train a dedicated advisor team with the detailed knowledge and skill set to resolve more complex and sensitive customer enquiries.