Your Contact Centre
Whether your customer gets in touch by phone, email or online, your dedicated contact centre will ensure high standards of service and efficiency.
Features at a glance:
500 seats – all staff fully trained to service your customers
Web, email, SMS and white mail response handling
Bespoke marketing services applications and scripting tool
Available 24 hours a day, 7 days a week
B2B and B2C capabilities
Your IVR – Interactive Voice Response
Give customers the information they need instantly with our IVR solution. Ideal for servicing high-call volumes, we’ll help you increase efficiency and productivity while improving caller satisfaction.
Your Email Marketing
Email marketing is the most accurate – and affordable – way to track and monitor customer response in real time. Using advanced technology, your campaign can be multi-staged and fully automated – saving time while building one-to-one relationships with your customers.
Other online marketing services include:
Static and dynamic content creation
Online data gathering microsites
Triggered and recurring event management programmes
Click-through and individual campaign response reporting
Multi-channel integration
Self-service portals
E-vouchering and viral communication planning
Your Mobile Marketing
Get in touch with customers wherever they are. Highly targeted and effective, mobile marketing through SMS and MMS offers excellent response rates. Using our database technology and intelligent targeting, you can create timely messages and deliver totally relevant content to your audience as part of an overall customer journey.
Mobile marketing services include:
Automated address validation
Customer acquisition and registration service
Multi-channel integration
Other Services
Logistics & Fulfilment
From our purpose-built logistics and fulfilment site, we'll will manage and execute your direct mail campaigns or response fulfilment for you.
Information Lines
In the event of an internal problem or an external incident that disables your regular means of communication with your key audiences, our information service can help prevent brand damage and regain confidence quickly and easily.
