Inbound & Outbound Call Handling
Multi-channel Contact Handling - Telemarketing - Call Centre
We can manage both your inbound and outbound customer communications via telephone, email, SMS, and web as well as traditional postal communication. So you get to choose the best way to keep in touch with your customers.
Products & Services Locator
CHANNEL SOLUTIONS
- Email Marketing
- Inbound & Outbound Call Handling
- Automated Call Handling IVR
- Logistics & Fulfilment
- Mobile Marketing Services
- Mobile Response Management
- Information Lines
MARKETING CONSULTANCY & ANALYTICS
CONSUMER DATA & MAILING LISTS
DATABASE SOLUTIONS
- Data Cleaning, Screening & Enhancement
- Database Building, Hosting & Management
- Intelligence Creation
- Discoverer
CREDIT MARKETING SOLUTIONS
SELF SERVICE TOOLS
- improvemydata.com
- CAMEO Online Global
- MICROVISION Software
- MICROVISION Market Maker
- MICROVISION Marketing Manager
- MICROVISION Walkround
- Street Level Mapping
- CAMEO Internet
ONLINE MARKETING RESEARCH
UK CAMEO CONSUMER CLASSIFICATIONS
- CAMEO UK
- CAMEO Scotland
- CAMEO Income
- CAMEO Financial
- CAMEO Investor
- CAMEO Unemployment
- CAMEO Property
- CAMEO Property+
- CAMEO Personal Finance
- CAMEO Lifestyle
- CAMEO Choices
- CAMEO Ian
- CAMEO Analysis
- CAMEO Workplace
- CAMEO Ethnicity
- CAMEO Welfare
INTERNATIONAL PRODUCT PORTFOLIO
- Global CAMEO Classifications
- CAMEO Global Analysis
- CAMEO Analytics Pack
- Global MICROVISION Software
- CAMEO Online Global
- International Consumer Data
GLOBAL CAMEO CONSUMER CLASSIFICATIONS
- CAMEO International
- CAMEO Australia
- CAMEO Austria
- CAMEO Belgium
- CAMEO Brazil
- CAMEO Canada
- CAMEO Czech Republic
- CAMEO Denmark
- CAMEO Estonia
- CAMEO Finland
- CAMEO France
- CAMEO Germany
- CAMEO Hong Kong
- CAMEO Hungary
- CAMEO Italy
- CAMEO Japan
- CAMEO Korea
- CAMEO Mexico
- CAMEO Netherlands
- CAMEO New Zealand
- CAMEO Norway
- CAMEO Philippines
- CAMEO Poland
- CAMEO Portugal
- CAMEO Republic of Ireland
- CAMEO Romania
- CAMEO Singapore
- CAMEO Slovakia
- CAMEO South Africa
- CAMEO Spain
- CAMEO Sweden
- CAMEO Switzerland
- CAMEO USA
LOCAL AREA DATA & DEMOGRAPHICS
Contact Us
Whether your need is large or small, for a short or medium term campaign project or a long term dedicated business process outsourcing solution, you can use our multi-channel contact handling services for:
- Telesales – and cross and upselling
- Helplines
- Carelines
- Appointment Setting
- Lead generation
- Data gathering
- Market and list research
- Loyalty programmes
- After sales services
- Recruitment
- Direct response handling
- DRTV
- Call-back programmes
- Front or back office administration processes
With a call handling capacity of 3,500 lines, our Contact Centre handles over three million inbound and two million outbound calls each year. But it doesn’t stop there. We also provide data-driven customer communication services, derived through detailed analysis and segmentation. That means we can analyse each of your customer’s previous transactions to optimise the way you attract, retain and develop your customer base.
"The successful implementation of the dedicated team along with the data centric customer management programme will not only ensure effective and cost 
efficient RAF communication in the future but will also ensure any potential RAF recruit has a quality contact touch point at all times.”
Marc Michaels, Director of Direct and Relationship Marketing, COI Communications