Automated Call Handling (IVR)

Inbound Call Handling - Campaign Management - Interactive Voice Response

When you run a successful direct response campaign, you're going to expect the phones to start ringing. If your in-house system can't cope with the volumes, or if you don't have automated telephone technology in place, we can help. 

Callcredit Marketing Solutions has the latest automated telephony technology and an inbound call handling capacity of 4,000 lines - we handle some of the UK's largest telephone response campaigns. In fact, we take over 50 million calls a year through our automated service.

So, no matter how many calls you anticipate, you can rest assured that we are capable of managing your campaign. Even if your service calls for live agent call handling, automated call handling is an ideal way of supporting this service at times of ‘peaky’ campaign activity, for example with TV advertising.

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